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Agent Air

Accepting A Schedule Change On An Agent Air Reservation
When you receive a schedule change notice email for your Agent Air reservation, please review the old and new flights immediately. Often times the di...
Tue, May 21, 2024 at 3:44 PM
72 hour travel - Agent Air rules and process
Agent Air does prohibit ticketing for flights traveling within 72 hours, because last-minute travel is a red flag for fraudulent tickets.  We are able to ma...
Thu, Sep 5, 2024 at 2:48 PM
Advanced Search - finding specific flights
The advanced search tab in Agent Air can help you find preferred flights.  Click on Show Advanced on the search screen Specify the time of day for the fli...
Thu, Sep 5, 2024 at 2:49 PM
Code Share
Airlines are quite complex and each situation is very different due to each airline having their own set of rules. It is best to book flights with just one ...
Thu, Sep 5, 2024 at 4:05 PM
Exchange process for unused tickets
Does your client have an unused ticket/credit on file? Here are the steps to apply that credit to a new reservation: Let the air team know that you are ...
Thu, Sep 5, 2024 at 4:05 PM
Fares Can Change
Airlines will allow us to hold a reservation for 24 hours, but the fare is not guaranteed.  The fare is stored in the record for ticketing on the day it is ...
Thu, Sep 5, 2024 at 4:05 PM
Group Air Process and Fees
Groups of 10 or more air seats must be contracted directly through the airline group departments. Most airlines will require your agency to do the ticketing...
Thu, Sep 5, 2024 at 4:05 PM
How do I hold an Agent Air reservation?
If your customer has selected a flight they would like you to hold, you can use the "Credit Card To Be Advised" button to place the flights on hol...
Thu, Sep 5, 2024 at 4:05 PM
How to Request Agent Air Login
Thank you for your interest in booking air with our online booking tool, Agent Air. It is super easy to request a login. First, navigate to the Book tab in ...
Thu, Sep 5, 2024 at 4:05 PM
Is my booking Commissionable?
One of the great features of booking in Agent Air, is it's automatic invoicing feature! The invoice, along with any applicable commission will appear t...
Thu, Sep 5, 2024 at 4:06 PM